Whether you’re a company truck driver or an Owner Operators and Lease Purchasers, it is important to maintain a good working relationship with your fleet manager.
This is likely the person that you are in contact with most frequently in your day-to-day work. You call your fleet manager for details and questions about the latest load, and he or she calls you for updates, location and the like.
Working well together and communicating effectively are important parts of this job. But sometimes these get overlooked when issues arise.
Here at Paramount Freight Systems, an all owner-operator transportation company, we know the importance of this working relationship. That’s why we’ve written this blog article. Continue reading to learn more about how to get along with your fleet manager.
Communication Is Key
Open communication is vital and both the fleet manager and driver must work to make this happen. In fact, we even suggest over-communicating as it’s so much better than the alternative. If your driver knows A and B, for example, tell them C, D and E, too. Can’t get much phone time with your fleet manager? An email may serve the same purpose.
There are a lot of extenuating circumstances in this industry that neither the fleet manager or truck driver can control. A late or cancelled shipment, or traffic and weather issues will arise. Be flexible and work together for a common resolution.
Show Professional Respect
Think about what you’re going to say before you make the call. You may be angry or upset about something, but remember to show respect towards each other. If you’re already starting the conversation at an escalated level by yelling or screaming, you’re not leaving much space for resolution.
Understand Each Other’s Workload
Drivers and fleet managers have different workloads and situations they must deal with. Put yourself in the other’s shoes as you’re working toward common goals. This can help produce effective communication.
What do you think about these tips? What other tips do you recommend? Comment below or reach out to us on our social media channels. We’d love to hear your suggestions.
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— Paramount Freight (@DrivePFS) October 2, 2015